Ordering Information

Q: I don't wish to place my credit card information over the internet. Are there any other methods of payment and ordering?
A: Yes, if you would like to pay by check, use the online albums to decide which photos you would like to order, just send a detailed e-mail to sales@capricornfoto.com including selected photos, print sizes, and quantities. Then total up the amount using the pricing chart at the right hand side of each page of each album. Add 8.75% for CA sales tax and an additional $2.00 for shipping. If your order contains 8x10 prints, include an additional $1.99 to your order total. If ordering an 11x14 or larger, please include an additional $3.95 to your order total for shipping.

Q: How quickly does Capricorn Foto process orders?
A: Except for certain holidays, print orders from the gallery are typically shipped within one business day of when your order is placed. After that, time in transit depends upon the shipping method you've chosen for your order. Since our shipping carriers do not pick up on weekends, print orders placed on Friday, Saturday, or Sunday are generally shipped out on Monday, regardless of the shipping method.

For our various other products, processing times are as follows: # For orders containing large format prints (sizes 11x14 and up), please allow 2 business days for processing.

Each type of product will incur its own shipping and handling charge based on the shipping type selected for the order (US Mail, 2-Day, or Next Day). For customer convenience or to expedite your order, we may at no additional cost consolidate products when possible or ship in multiple packages.

Once we ship all parts of your order, you are automatically sent an email confirming shipment. If you receive this message in the evening or on a weekend, your order may not be postmarked until the next business day.

Capricorn Foto is not responsible for shipping delays due to weather, natural disaster, or causes beyond our shipping carriers control.

Q: How long does an order take to arrive?
A: Capricorn Foto currently offers four shipping options: US Postal Service (USPS) regular mail; USPS Priority mail; 2-day; and next day. When an order is shipped, time in transit depends upon which of these shipping methods is selected.

US Postal Service regular and Priority mail Although most US Postal Service (USPS) orders typically take 3 to 5 mailing days to arrive (and generally 2 to 3 mailing days for Priority mail), these estimates are not guaranteed and USPS mailing times of up to 10 days can occur. If you need your order to arrive by a certain date, we recommend upgrading to 2-day or next day shipping. Please allow up to 10 mailing days before contacting us about the status of your order.

2-day and next day service To ensure fast delivery, or if you need to ensure delivery by a certain date, you may wish to upgrade to our 2-day or next day service.

Orders with 2-day and next day shipping are generally printed and shipped by the next business day after your order. For instance, if you place an order with 2-Day service on a Monday, you can expect it to be printed and shipped by Tuesday, and you can expect to receive it by Thursday.

Note: The 2-day and next day service we offer does not pick up orders on weekends, nor deliver packages on weekends; this can affect delivery time. For instance, if you place an order with 2-Day service on a Thursday, you can expect it to be printed and shipped by Friday; and then allowing for 2-Day service, you can expect to receive it by the following Tuesday.

Capricorn Foto is not responsible for processing or shipping delays due to weather, natural disaster, or causes beyond our control or the control of our shipping carriers.

Q: How do I know if my order has been processed or shipped?
A: After you submit an order through our website powered Shutterfly, you will be taken to an order-confirmation screen, with an order-confirmation number. You will also receive an order-confirmation email with this same number. As soon as the order ships, you will receive an email confirming shipment.

Q: How can I check the tracking information for my 2-day or next day order?
A: If you placed an order using either 2-Day or next day shipping, you can track your order online using the shipping carrier's website. (Tracking information is not available for US Postal Service shipments.) There are two ways to check the tracking information for your order:

* You can click the link provided in the ship-confirmation email you received * You can sign in and go to your Order History page; from there, click on the order in question to view the details of that order. There you will find a link that you can click to view the tracking information.

Please note that once your order is shipped, it is in the hands of the shipping carrier, and any inquiries as to the status of its delivery should be directed to them. Please see the shipping carrier's website for more information.